Who I work with
Most business travel I plan is for SMEs between five and two hundred employees, without a dedicated travel manager. The bookings used to land on the MD, the office manager or a PA who already had a full day. Now they land on me.
Founders and directors
Who need their own trips planned and don't want to do it themselves.
Office managers and PAs
Who are tired of sitting on hold with airlines while the rest of their work piles up.
Finance and ops teams
Who want one invoice a month instead of fifty receipts.
Sales teams and consultants
Who travel often and want someone who learns their preferences.
Conference organisers
Who need to move ten, twenty or fifty people on the same dates.
If your company travels regularly and there's no one whose actual job is to book it, that's where I come in.
What I book for business clients
The full list, so there are no surprises.
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Flights. Economy, premium economy, business, first. Direct or via a hub depending on cost and timing. Open returns, multi-city, group fares.
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Hotels. From budget chains for an overnight to four-star city centre for a client meeting. Properties chosen for location, Wi-Fi, breakfast and meeting facilities, rather than the cheapest available rate.
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UK and European rail. Often the right call for London, Manchester, Edinburgh and short European routes. I book Eurostar, Avanti, LNER, GWR and most major European operators.
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Airport transfers. Pre-booked car at both ends, train, taxi voucher. Whatever the trip needs.
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Car hire. Reputable suppliers, the right vehicle class, insurance included.
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Visa support. I tell you what's required, point you at the right service and build the timing into the trip.
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Conference and event travel. Block bookings, group fares, accommodation near the venue, transport between hotel and venue.
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Meeting and event venues. If the trip is one your company is hosting, I can sort the venue, AV, catering and accommodation for delegates.
What you actually get from booking through me
"Stress-free" gets used a lot in business travel. Here is what it means in practice.
You send me the trip. Could be specific ("two of us to Frankfurt next Tuesday, returning Thursday, midday meeting both days") or vague ("we need to be in Munich for the conference in March, three people, mid-range hotels, prefer Lufthansa"). I come back with two or three options and real prices.
You pick one. From there:
I book the flights, the hotels, the transfers, the rail tickets, the car hire.
I send each traveller their own itinerary in one document. Timings, confirmation numbers, contacts, hotel address, transfer details, any meeting locations you've shared.
I deal with the airline if a flight changes. I deal with the hotel if the room is wrong. I handle name corrections, baggage queries, seat requests, frequent flyer credit.
I'm the one number anyone on the trip calls if something happens while they're away.
If someone needs to extend by a day, swap a hotel mid-trip, or move a return flight, they message me and I do it.
The bit business clients notice most is the airline contact. Schedule changes, cancellations, missed connections, name corrections. I deal with all of it. Your team doesn't sit on hold to an airline at 11pm in another time zone with a deck to finish.
Why use a person instead of a corporate booking platform
Online booking tools are fine for simple single trips. One person, one destination, one hotel, no changes. Most business trips are not that.
Where things get complicated, the tool is not the bottleneck. The person trying to use it at 9pm on a Sunday is. A few examples:
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Multi-leg trips. Three meetings in three cities over four days with one return at the end. The tool sells you each leg separately. I price the whole trip as one and pick flights that connect properly.
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Last-minute changes. A meeting moves, a flight is cancelled, a hotel double-books. You don't want a chat window with a bot. You want one number.
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Group bookings. Ten people on the same flight, three hotels, two transfers per person. Trying to do that on a consumer booking site is a Tuesday afternoon lost.
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Travel policy compliance. If your company has rules about cabin class, hotel rate caps or preferred suppliers, I book inside them and flag anything out of policy before it goes ahead.
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Duty of care. You have a legal obligation to know where your people are when they're travelling for you. I keep a record of every active trip, so if something happens (a strike, an incident, a weather event) you know who is where, and we can move them.
Invoicing, payment and the boring bits
Most business clients are on monthly invoicing rather than paying trip by trip. Trips booked in the month, one invoice at month end, standard thirty-day terms. Saves your finance team chasing receipts.
For one-off bookings or new clients I take card payment per trip.
VAT receipts are itemised so your accountant or expenses platform can split flights, hotels and transfers cleanly.
If your company has a travel policy, send it over and I'll book inside it. If you don't have one and want help building one (cabin class rules, hotel caps, approval workflow), I can do that with you.
What happens when something goes wrong at 3am
I'm honest about this because it matters. I'm not a 24/7 call centre. I'm one person.
What I do offer:
Same-day response on anything that happens during UK business hours.
Out-of-hours response on anything genuinely time-critical (cancelled flights, missed connections, a traveller stuck somewhere).
A direct line to the airline's priority desk for any traveller booked through me, which is faster than the public number anyone else gets.
For genuinely middle-of-the-night events in another time zone, I'll be the one rebooking your flights the moment I'm up. Your traveller has the airline's priority number, the hotel direct line, and my mobile. Most things sort themselves out faster that way than waiting for a call centre to answer.
Booked with full protection
Every flight-inclusive booking I make is ATOL protected. Every package booking is ABTA covered. My ABTA number is P7384.
What that means for your company: if a supplier collapses, an airline goes bust or a major disruption hits, your money is protected. Plenty of corporate booking platforms don't offer that. It's worth checking what yours does.
Common questions from companies
The things businesses ask me most often, answered plainly.
Let's sort your next trip
Tell me where your team needs to be and when. I'll come back with options and real prices.
Get in Touch